Prexnova

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PRIVACY POLICY

Privacy Policy

Effective Date: 6/24/2025

This Privacy Policy describes how Prexnova (“we,” “us,” “our”) collects, uses, protects, and shares your information when you visit our website, submit any forms, participate in consultations, purchase products, or communicate with us.

By using our services or submitting information, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, shipping/billing address, date of birth (if applicable)

Wellness Inputs: Quiz responses, self-reported health concerns, supplement preferences

Transaction Info: Orders, payment details (processed securely), purchase history

Device Data: IP address, device/browser type, referral source, on-site behavior

Communication Preferences: Email/SMS interaction data, opt-in/opt-out status

2. How We Use Your Information

We use your data to:

Create personalized wellness protocols

Fulfill orders and deliver products

Send appointment reminders, product updates, and educational content

Improve services, ad performance, and user experience

Send marketing offers (with opt-out available anytime)

Comply with legal and payment processor requirements

3. Sharing Your Information

We do not sell or rent your information.

We may share limited data with trusted service providers strictly for:

Payment processing (e.g., Shopify, Stripe)

Email/SMS communications (e.g., Twilio, Go High Level, Klaviyo)

Shipping and logistics

Ad platforms (e.g., Meta, Google) for analytics and retargeting

These partners are required to use your information only for their intended role and to keep it secure.

4. Your Privacy Choices

You may:

Opt out of marketing messages at any time by replying STOP or clicking “unsubscribe”

Request a copy of your data

Ask us to update or delete your data, subject to applicable laws

Control cookie preferences via your browser

To submit a request, email: [email protected]

5. Data Retention

We retain your information as long as needed to:

Provide services

Fulfill orders

Comply with laws or resolve disputes

You may request deletion at any time.

6. Data Security

We use reasonable and industry-standard measures to protect your information, including:

SSL encryption

Admin access restrictions

Secure payment gateways

Regular system monitoring

No system is 100% secure, but we take all reasonable steps to protect your data.

7. Cookies & Tracking

We use cookies and tracking technologies to:

Personalize your experience

Track quiz completions and funnel steps

Measure ad and email performance

Deliver retargeted ads

You can disable cookies in your browser at any time.

8. Minors

We do not knowingly collect information from individuals under 18. If we become aware of such data, we will delete it immediately.

9. HIPAA Clarification

We are not a HIPAA-covered entity, but we treat your data with a high level of confidentiality and security consistent with industry standards.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions or would like to request, access, or delete your data, contact: