Privacy Policy

PRIVACY POLICY

Last Updated: January 26, 2026

IMPORTANT NOTICE

This Privacy Policy explains how Prexnova, LLC (“Prexnova,” “we,” “us,” or “our”) collects, uses, shares, retains, and destroys information obtained through Prexnova.com (the “Website”).

Prexnova is not a healthcare provider and is not a HIPAA Covered Entity.

Independent healthcare providers referenced on the Website maintain their own privacy practices and Notices of Privacy Practices.

By accessing or using the Website, you acknowledge and agree to this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies only to information collected through the Website and does not apply to:

Information collected directly by independent healthcare providers

Information governed by a provider’s Notice of Privacy Practices

Information collected offline

Third-party websites, applications, or services linked from the Website

2. PREXNOVA’S ROLE (NON-CLINICAL)

Prexnova operates solely as a non-clinical administrative and management services organization.

Prexnova:

Does not provide medical care

Does not diagnose or treat medical conditions

Does not prescribe medications

Does not maintain provider medical records

Any clinical or telehealth services are provided solely and independently by licensed healthcare providers.

3. INFORMATION WE COLLECT (STRICTLY SEGREGATED)

A. Contact Information (Indefinite Retention)

We may collect and retain the following contact-level information:

Name

Email address

Phone number

Date of birth

Communication preferences

Records of communications with us

Date of birth is collected for identity verification, age eligibility, administrative coordination, and compliance purposes only.

Contact information may be retained indefinitely, subject to applicable law and user rights described in this Privacy Policy.

B. Website Quiz & Intake Responses (90-Day Retention)

We may collect responses submitted through Website quizzes, assessments, or intake forms related to general wellness interests or service eligibility.

Website quiz and intake response data is retained for no longer than ninety (90) days from the date of submission and is then permanently deleted or de-identified, unless retention is required by law.

C. Automatically Collected Technical Information

We may automatically collect:

IP address

Device and browser type

Pages accessed and timestamps

Form submission metadata

Cookies and similar technologies

D. Information We Do NOT Collect or Process

Prexnova does not intentionally collect, process, or store:

Medical records or clinical notes

Diagnostic or treatment information

Insurance information

Social Security numbers

Government-issued identification numbers

Biometric identifiers

Genetic data

Payment card information

Precise geolocation data

If such information is voluntarily submitted, it is not required and is provided at the user’s own risk.

4. HOW WE USE INFORMATION

We use information solely to:

Operate, maintain, and improve the Website

Respond to inquiries and communications

Provide non-clinical administrative support services

Verify eligibility and identity

Maintain security and prevent fraud

Log legal assent and compliance events

Enforce our Terms & Conditions

Comply with legal and regulatory obligations

We do not sell personal information.

5. HOW AND WHERE INFORMATION IS SHARED (EXHAUSTIVE DISCLOSURE)

Information is shared only as expressly described below and for no other purpose.

A. Service Providers / Processors

Information may be shared with vetted service providers that support Website operations, including:

Website hosting providers

CRM and form platforms (including GoHighLevel)

Email, SMS, and communications vendors

Analytics, monitoring, and security providers

These providers act solely as service providers/processors, may access information only to perform contracted services, and are contractually obligated to safeguard information.

B. Legal and Compliance Disclosures

Information may be disclosed:

To comply with subpoenas, court orders, or legal process

To respond to lawful governmental requests

To enforce our agreements and policies

To protect the rights, safety, or property of Prexnova, users, or others

C. Corporate Transactions

Information may be disclosed in connection with:

A merger

Acquisition

Sale of assets

Corporate restructuring

D. What We Explicitly Do NOT Do

Prexnova does not:

Sell personal information

Share data with data brokers

Use data for cross-context behavioral advertising

Engage in targeted advertising as defined by law

Share provider medical records

6. TELEHEALTH & PROVIDER DATA DISCLAIMER

Any information exchanged directly with independent healthcare providers is governed by the provider’s own privacy practices.

Prexnova does not control or maintain provider medical records except as permitted for non-clinical administrative purposes.

7. DATA RETENTION & DESTRUCTION (HARD RULES)

A. Maximum Retention Periods

Data Category Maximum Retention

Website quiz & intake responses 90 days

Contact information (including date of birth) Indefinite, subject to law

Communications Indefinite, subject to law

Assent & compliance records Minimum 7 years

Security & access logs Up to 24 months

B. Destruction Triggers

Data is destroyed or de-identified when:

The applicable retention period expires

The data is no longer required for its stated purpose

Deletion is requested and permitted by law

C. Destruction Methods

Upon expiration of retention:

Digital data is permanently deleted or overwritten

De-identified data is rendered non-attributable

Backups are purged in accordance with system retention cycles

8. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

No system is completely secure, and absolute security cannot be guaranteed.

9. YOUR RIGHTS & REQUESTS

Depending on your jurisdiction, you may request:

Access to information

Correction of inaccurate information

Deletion of information (subject to retention obligations)

Opt-out of certain communications

Requests may be submitted to:

[email protected]

586-210-0340

Verification may be required.

10. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies for functionality, analytics, security, and performance.

You may control cookies through your browser settings; however, some Website features may not function properly.

11. DO NOT TRACK

The Website does not currently respond to “Do Not Track” browser signals.

12. CHILDREN’S PRIVACY

The Website is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors.

13. STATE PRIVACY RIGHTS (INCLUDING CALIFORNIA)

If you reside in a state with privacy laws, you may have additional rights.

Prexnova does not sell personal information and does not engage in targeted advertising as defined by applicable law.

14. INTERNATIONAL USERS

The Website is operated from the United States.

By using the Website, you consent to the processing and storage of information in the United States.

15. PRE-SUIT NOTICE AND OPPORTUNITY TO CURE (PRIVACY CLAIMS)

As a material condition of using the Website, and to the maximum extent permitted by applicable law, you agree that before initiating any complaint, demand, regulatory inquiry, administrative action, arbitration, or lawsuit arising out of or relating to this Privacy Policy or the collection, use, sharing, retention, or destruction of information, you will first provide Prexnova with written notice of the specific issue and a reasonable opportunity to cure.

The notice must include sufficient detail to allow Prexnova to identify and address the concern.

Prexnova shall have thirty (30) days from receipt of such notice to investigate and, where appropriate, cure the issue, provide an explanation, or take corrective action.

Failure to provide this notice and opportunity to cure constitutes a failure to mitigate damages and may limit or bar relief to the maximum extent permitted by law.

Nothing in this section is intended to waive any non-waivable rights under applicable law.

16. POLICY CHANGES; NO INDIVIDUAL NOTICE

This Privacy Policy may be updated, modified, or revised at any time, with or without notice, subject to applicable law.

Changes are effective immediately upon posting to the Website.

Your continued use of the Website after any change constitutes acceptance of the revised Privacy Policy.

17. CONTACT INFORMATION

Prexnova, LLC

Michigan, USA

Email: [email protected]

Phone: 586-210-0340